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Support Center

Need help with FriendTaxWager? We're here to help you succeed in your fitness challenges!

🚀 Quick Start

New to FriendTaxWager? Check out our most common questions below, or contact us directly for personalized support.

📧

Email Support

support@friendtaxwager.com

Response within 24 hours

📱

App Issues

Technical support for app problems

bugs@friendtaxwager.com

🤔 Frequently Asked Questions

How do I create a challenge?

1. Click "Create Challenge" on the main app
2. Choose challenge type (weight loss or steps)
3. Set duration and prize amount
4. Invite friends via email
5. Pay your daily fee + wager amount

How do I track my progress?

Log in daily to record your weight, steps, calories, water intake, and sleep. The more consistent you are, the better your chances of winning!

When do I get paid if I win?

Prize money is distributed within 7 days after the challenge ends. We verify results to ensure fair play before sending payments.

What if someone cheats?

We take fair play seriously. Report suspected cheating to support@friendtaxwager.com. We investigate all reports and may disqualify cheaters.

Can I leave a challenge early?

You can stop participating, but daily fees and wager amounts are non-refundable once the challenge begins. Your data will still be deleted 7 days after the challenge ends.

How does the AI Calorie Counter work?

Just describe what you ate (e.g., "large pepperoni pizza slice") and our AI calculates the calories instantly. Available in Heavyweight and Champion tiers.

What happens to my data?

Your data is isolated by challenge and automatically deleted 7 days after each challenge ends. See our Privacy Policy for details.

Why can't I see other people's challenges?

For privacy, you can only see challenges you're participating in. Each challenge is completely isolated from others.

💳 Payment & Billing

What are the daily fees?

Lightweight: $0.33/day
Heavyweight: $0.66/day
Champion: $1.00/day
Plus your wager amount goes into the prize pool.

Are there any refunds?

Daily fees and wager amounts are generally non-refundable once a challenge starts. This ensures everyone stays committed to their goals.

How do payments work?

We use secure third-party payment processors. We never store your payment information. All transactions are encrypted and secure.

🏆 Challenge Rules

How are winners determined?

Weight Loss Challenges: Most pounds lost wins
Step Challenges: Most total steps wins
Ties are broken by consistency of daily logging.

What if I miss logging a day?

Try to log daily for best results. Missing days won't disqualify you, but consistent logging helps with tie-breaking and shows commitment.

🔧 Technical Issues

The app isn't loading properly

Try refreshing your browser or clearing your cache. If problems persist, email bugs@friendtaxwager.com with details about your device and browser.

I can't log in

Make sure you're using the correct email and password. If you forgot your password, use the "Forgot Password" link on the login page.

📞 Contact Us

Get Personal Support

General Support: support@friendtaxwager.com

Technical Issues: bugs@friendtaxwager.com

Billing Questions: billing@friendtaxwager.com

Privacy Concerns: privacy@friendtaxwager.com

Legal Questions: legal@friendtaxwager.com

Response Times:

💪 Success Tips

Maximize Your Chances:

Still need help? Don't hesitate to reach out! We're here to help you succeed in your fitness journey and win that Friend Tax! 🏆💰

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